Privacy policy

Last updated: August 6, 2026

soodoo operates this store and website (the "Services") to give you a curated shopping experience. soodoo is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or buy through the Services, or otherwise contact us. If this policy conflicts with our Terms of Service, this policy controls on privacy matters.

By using the Services, you confirm you've read and understood this policy.

Personal information we collect

"Personal information" means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you use the Services, we may collect:

Contact details — name, billing/shipping address, phone number, email.
Financial information — card and payment account details, transaction records, payment confirmations.
Account information — username, password, security questions, preferences.
Transaction information — items viewed, carted, wishlisted, purchased, returned, or exchanged.
Communications — anything you send us, e.g. support requests.
Device information — device, browser, network, IP address, unique identifiers.
Usage information — how you interact with the Services.

Where it comes from

Directly from you — account creation, browsing, communicating with us.
Automatically — via cookies and similar tech when you use the site.
From our service providers acting on our behalf.
From partners or other third parties.

How we use it

Run and improve the Services — process payments, fulfil and ship orders, manage your account, handle returns/exchanges, personalise recommendations.
Marketing — email, text, or on-site promotions and ads, including based on past purchases or cart activity.
Security & fraud prevention — authenticate accounts, secure payments, detect and investigate fraud or abuse. You're responsible for keeping your login credentials private.
Customer support — respond to you and maintain the relationship.
Legal compliance — respond to law enforcement, litigation, or enforce our terms.

Who we share it with

Shopify and vendors who perform services for us (IT, payments, analytics, support, fulfilment).
Marketing/business partners for advertising, including Shopify's personalised-advertising network. You may have a right to opt out of this depending on where you live.
Third parties when you direct or consent to it (e.g. shipping carriers, social logins).
Our affiliates or corporate group.
In a merger, sale, or bankruptcy, or to comply with legal obligations, enforce our policies, or protect our rights.

Our relationship with Shopify

Shopify hosts the Services and processes personal information to provide and improve them. Your information may be shared with Shopify and third parties outside your country of residence. Shopify uses enhanced features drawing on data from our store and other Shopify merchants; for those purposes, Shopify is responsible for your data. Learn more at the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-party links

The Services may link to third-party sites we don't control. Review their privacy policies separately — we're not responsible for their practices, and linking to them isn't an endorsement.

Children's data

The Services aren't intended for children. We don't knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians can contact us to request deletion of a child's data. As of this policy's effective date, we have no actual knowledge of "sharing" or "selling" personal information of anyone under 16.

Security & retention

No security system is perfect. Avoid sending sensitive information over unsecured channels. We retain personal information as long as needed to maintain your account, deliver the Services, meet legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have the right to:

Access / know what personal information we hold about you.
Delete personal information we hold about you.
Correct inaccurate information.
Port your data to a third party in certain circumstances.
Manage communications — unsubscribe from promotional emails any time. You'll still get essential account/order emails.

Contact us to exercise these rights. We may verify your identity first, and you may use an authorised agent where permitted by law. For rights over data processed by Shopify itself, see privacy.shopify.com.

Complaints

Contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your information outside your country of residence. For transfers out of the EEA or UK, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses (or UK equivalent), unless the destination country is already deemed adequate.